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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. Your customer's Microsoft Lync Server 2013 environment is configured according to the following:
-Firewalls block all traffic between user subnets.
-Security policy prohibits any changes to firewall rules between user subnets. The customer reports that:
-Users can share their desktop with others on the same subnet.
-Users are unable to share their desktop between users on different subnets. You need to ensure that users can share their desktops between subnets. What should you do?

A) On the client computers, add an exception in Windows Firewall.
B) Change the port range for Lync traffic.
C) Disable Windows Firewall on the Front End Server.
D) Have the firewall team open media ports between each user subnet and the Edge server.

2. You plan to deploy a Microsoft Lync Server 2013 Enterprise server by using a
side-by-side upgrade from Office Communication Server (OCS) 2007 R2.
You perform the following actions:
-Complete the schema updates, forest update, and domain update.
-Define and connect the Lync Server 2013 topology to OCS 2007 R2 by using topology builder.
-Deploy Front End Pool, Director Pool, Persistent Chat Pool, and Edge Pool.
The Lync Server 2013 environment is using the OCS 2007 R2 Mediation Server
and associated PSTN gateway for PSTN inbound and outbound calls.
You want to test the Lync Server 2013 server for inbound, outbound, and dial-in
conference calls from a test computer that is located in a customer's office. Your
access to the customer network is restricted to Lync Severs, OCS servers, and some
test computers. During inbound, outbound, and dial-in conference calls, you encounter problems with media.
The calls have significant jitter and packet loss. Calls are intermittently disconnecting.
You need to determine the cause of these problems.
What should you do?

A) Run a protocol analyzer on the Public Switched Telephone Network (PSTN) gateway.
B) Run NetMonitor on the Mediation Server.
C) Run the ClsController.exe command and select the Incomingand OutgoingCalls scenario on the Front End Server.
D) Run NetMonitor on the Edge Server.

3. You support a customer whose Microsoft Lync Server 2013 environment includes:
-a single Standard Edition Server,
-a single consolidated Edge Server, and
-a single Forefront Threat Management Gateway 2010 server that is acting as an HTTP(S) reverse proxy.
Client computers are configured as shown in the following table:

Some users report that they are unable to participate in audio/video conferences by using the Lync Web App. You need to ensure that users are able to participate in audio/video conferences by using the Lync Web App. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A) Install Microsoft Silverlight.
B) Install the Lync Audio/Video ActiveX Plugin.
C) Extract the MSI from the executable and run the install.
D) Upgrade the operating system to Windows 7 Professional.

4. You support a customer whose network environment includes Microsoft Lync Server 2013 with Enterprise Voice. Your customer enables centralized logging on the Lync servers. According to your customer, a user has reported that when she attempts to dial out to a public switched telephone network (PSTN) number, she receives the following message: "Your organization does not support calling this number." You confirm that the user is configured to use Enterprise voice and that other users are successfully making and receiving calls. Within the captured logs from the affected user, you view the following message: "SIP/2.0 403 Forbidden." The Microsoft Lync 2013 control panel displays the following information:

You need to ensure that the user is able to dial out to PSTN. What should you do?

A) Open port TCP/5061 inbound on the Mediation Server.
B) Change the associated normalization rule in the dial plan policy to match: ^(\d(11))$, Translation pattern +$1.
C) Contact the Session Initiation Protocol (SIP) provider.
D) Change the voice policy for this user to < North America > for PSTN usage association.

5. You support a customer whose network environment includes Microsoft Lync Server 2013 Standard deployed with an Edge Server that is connected to the Internet.
Users are able to share screens remotely during conference calls. However, when they attempt to upload a Microsoft PowerPoint presentation, the sharing attempt fails with an error. You need to ensure that users are able to share PowerPoint presentations during Lync conference calls. What should you do?

A) Install and configure the PowerPoint 2013 Viewer on the Lync presenter workstations.
B) Install and configure an Office Web Apps Server in Lync Topology.
C) Install and configure Silverlight on the user workstations.
D) Install and configure the Office Web Apps Server Components on the Lync Pool Server.

Solutions: