Avaya 3000-3 Exam : Avaya Small and Medium Enterprise (SME) Communications Solutions Exam

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Avaya 3000-3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. The Customer Call Reporter (CCR)server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?

A) http://192.168.42.100:8080/inyama/inyama.html
B) http://192.168.42.100/CCRWebClint
C) http://192.168.42.100:8888
D) https://localhost/CCRWebAgent
E) http://localhost/CCRWebAgent

2. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Research possible causes and implement a solution
B) Duplicate the issue and obtain traces.
C) Test and document the results of the implemented solution.
D) Upgrade or downgrade the IP Office core software to fix the issue.
E) Replace hardware outside warranty.

3. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?

A) System Monitor with default filters
B) Debug Manager on DTE port
C) System Monitor with ISDN L3 filter options enabled
D) SSA Snapshot

4. An IP 406v2 has been upgraded to the latest release (6.0+). The customer wants to test a 9600 series telephone, however the telephone powers-up but will not register to IP Office. What is causing the issue?

A) The telephone requires an IP 500 control unit.
B) The telephone must be changed from SIP to H.323.
C) The telephone MAC address must registered in IP Office.
D) The telephone firmware requires an upgrade.

5. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
B) ACD to distributed Hunt Groups and one-X Portal Call Accounting
C) ACD via VM Pro Campaign Manager and a campaign database
D) ICR with account codes and CDR-enabled for billing.

Solutions: