Wondering if you are fully ready for the Certified-Business-Analyst? Test your knowledge with 315 real-world Salesforce Certified Business Analyst exam questions provided by VerifiedDumps, accessible anywhere via our responsive platforms in 2026.
| Section | Weight | Objectives |
|---|---|---|
| Development Support and User Acceptance | 12% | - Solution validation
|
| Requirements | 18% | - Requirements management
|
| Customer Discovery | 17% | - Business analyst responsibilities
|
| Business Process Mapping | 12% | - Process analysis
|
| Collaboration with Stakeholders | 23% | - Stakeholder engagement
|
| User Stories | 18% | - Agile documentation
|
The Certified-Business-Analyst exam is a core requirement for the Salesforce Business Analyst certification at the Associate level. Earning this validates your skills for credentials like Salesforce Certified Administrator, Salesforce Associate.
Candidates will face 60 scored questions + up to 5 unscored questions questions and have 105 minutes to complete the exam. This means you need strict time management. We strongly recommend taking timed practice tests to ensure you can maintain a steady pace without rushing when under actual exam time pressure.
The official examination fee is $200 USD, and you must achieve a score of 72% to pass. Since retaking the test requires paying the full fee again, utilizing accurate practice materials for thorough self-assessment beforehand is crucial to protect your investment.
Candidate requirements include: No formal prerequisite. Salesforce recommends experience with business analysis, stakeholder collaboration, and Salesforce platform fundamentals.. Please verify all eligibility details on the official certification page before scheduling your appointment.
Absolutely. A free PDF demo is available for you to evaluate the quality of our questions. Once purchased, you receive 365 days of free updates. If your access expires, you can renew it at a 50% discount to keep your materials current.
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The syllabus is divided into 6 main domains. Key areas include "Customer Discovery" (17%), "Development Support and User Acceptance" (12%), "User Stories" (18%). For a comprehensive breakdown of all measured skills, please review the complete exam outline table provided above.
A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?
Correct Answer: B 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.
Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?
Correct Answer: B 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
Universal Containers has a new client, and the business analyst wants to leverage customer-centric discovery to ensure a successful project outcome.
Which step of this process happens before the first requirements workshop?
Correct Answer: C 🗳️
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A Salesforce business analyst (BA) has recently joined a new project to improve the Sales Cloud implementation at Cloud Kicks. The BA wants to quickly introduce new functionality to impress the customer.
Which action should the BA take?
Correct Answer: B 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).
What is a business analyst's role during UAT?
Correct Answer: B 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
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