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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Cloud Kicks (CK) advises its diverse set of clients on how to use Experience Cloud. With new regulations taking effect, many of CK's clients want an easy and cost effective way to set up a site and gather their customers' communicationpreferences.
Mow should CK help compile these preferences?

A) Build a Service Console to gather the preferences.
B) Create a Lightning Bolt solution with a template and a login flow to gather the preferences.
C) Use the standard Preferences Chatbot to gather the preferences.
D) Create a Lightning Bolt solution that already includes all the preferences.

2. Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company's latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less.
What is needed to configure this?

A) Create a Community moderator with Delete permissions.
B) Create a moderation rule with the appropriate content criteria.
C) Create a Community moderator with Approval permissions.
D) Create a moderation rule with the appropriate member criteria.

3. Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.
If CK has a Partner user at a child account that creates a case, who will have access?

A) The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.
B) The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parentaccount, and those in the partner manager role in the parent account.
C) The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account
D) The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.

4. Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.
Which limitation could cause a potential issue for UC?

A) External Apps license does NOT allow access to cases.
B) External Apps license does NOT download documents out-of-the-box.
C) External Apps license does NOT allow access to custom objects.
D) External Apps license does NOT allow self-registration.

5. The system administrator at Cloud Kicks (CK) has deactivated their Experience Cloud site to do some maintenance and cleanup.
How should the administrator ensure that CK custorners do NOTreceive a welcome email when the site is once again active?

A) Disable the Send welcome email checkbox for the site.
B) Use Data Loader to remove all members' email addresses.
C) Remove all profiles fromthe site's membership and add them again after the site is activated.
D) Use the new Service Not Available (SNA) feature.

Solutions: