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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. How many types of groups are there by default?

A) 5
B) 3
C) 4
D) 2

2. Select all the sections for the standard profile page. (Choose five.)

A) Contact
B) General
C) Contact Information
D) HR
E) Languages
F) Skills & Certifications
G) Relationships

3. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts are the only people within an organization with access to the Resource Center.
B) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
C) Designated Contacts provide the first level of support for their organization.
D) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
E) Designated Contacts are the only people within the organization who may contact and work with support.

4. What type of trunk would you create to connect to an AudioCodes Mediant gateway?

A) External trunk
B) SIP phone trunk
C) WebRTC phone trunk
D) Network interface trunk

5. How many types of Genesys Cloud Contact Center Licenses are available?

A) 5
B) 3
C) 4
D) 2

Solutions: