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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you create a view of al opportunities for a specific customer.
A colleague does not have access to the view of the opportunities.
You need to give your colleague Read access to the view while granting the least possible privilege on the
opportunities.
What should you do?

A) Share only the view.
B) Share the view and the opportunities.
C) Assign the view and the opportunities.
D) Assign only the view.

2. In Microsoft Dynamics CRM 2011, you deactivate a Knowledge Base article template. Many articles based on the template are in various stages of the publishing process. What happens to the articles?

A) All articles based on the deactivated template are disabled.
B) Draft articles based on the deactivated template are deleted. Published articles remain unchanged
C) All articles based on the deactivated template continue in the publishing process.
D) Unapproved and Draft articles based on the deactivated template are deleted.

3. In Microsoft Dynamics CRM 2011,
you need to change the query for a dynamic marketing list while preserving the current list of members.
What should you do?

A) Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.
B) Share the members of the marketing list with a new static marketing list.
C) Lock the dynamic marketing list. Then change the query for the dynamic marketing list.
D) Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.

4. A company uses Microsoft Dynamics CRM 2011.
Client computers run Microsoft Dynamics CRM 2011 for Microsoft Office Outlook.
Which of the following statements about conditional formatting in Microsoft Dynamics CRM for Outlook are
true?
(Choose all that apply.)

A) With the appropriate rights, conditional formatting can be applied to system views.
B) Microsoft Dynamics CRM fields are available to the conditional formatting tool as user-defined fields in the Filter dialog box.
C) Views that include conditional formatting can be shared.
D) Conditional formatting is available only on client computers that are running Outlook 2010.

5. In Microsoft Dynamics CRM 2011, you need to resolve a case that has open activities. What should you do?

A) Close the case with the resolution type Problem Solved, and then close the open activities when they are finished.
B) Close the open activities, and then close the case.
C) Close the case without a resolution, and then close the open activities when they are finished.
D) Close the case without a resolution type, and then close the open activities when they are finished.

Solutions: