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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: UX Fundamentals | 16% | - Branding and Visual Design Impact - Human-Centered Design Principles - Accessibility and Inclusive Design - Usability and Information Architecture |
| Topic 2: Discovery | 13% | - Research Methods and Tools - Salesforce UX Personas and Processes - Business Value of Salesforce UX - User Needs and Requirements Gathering |
| Topic 3: Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| Topic 4: Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Topic 5: Salesforce Platform UX Implementation | - Declarative UX Configuration - Mobile UX and Responsive Design - Lightning Design System (SLDS) |
Question 1
Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible.
Which principle would represent their company strategy?
A. Highlighting product benefits over uncovering customer needs
B. Reframing products in terms of outputs over outcomes
C. Prioritizing engagement over number of impressions
Question 2
Cloud Kicks (CK) wants to determine whether or not the Experience Cloud site it is launching is intuitive. CK's UX Designer is going to conduct a usability study.
What shouldbe one of the first steps when planning this study?
A. Design changes to the site.
B. Design the information architecture.
C. Analyze the results of the study.
D. Define the goals of the study.
Question 3
Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature.
What should be recommended?
A. Docked prompt using In-App Guidance
B. Utility bar with embedded video
C. Custom video component
D. Lightning Path component
Question 4
Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as(Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?
A. Custom Lightning Component.
B. Object Permissions.
C. Permission Set.
D. Field-level security
Question 5
Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.
Which feature should be recommended?
A. In-App Prompts
B. AppExchange Apps
C. Process Builder
D. Dynamic Forms
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: D |
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