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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What can Social Business can be defined as?

A) Popular sites like Facebook and Twitter that only distract workers
B) Applying social tools across the entire organization for a broader return on investment
C) A subset of Social Media
D) External-facing channels that only Public Relations and Marketing utilize

2. What is the capability called that allows an individual to share their own unique experiences in the IBM Connections product?

A) WebNotes
B) Talk
C) ShareFiles
D) Blogs

3. If two companies have the same social business goals (like getting closer to their customers) their strategies can be quite different due to their _________. Remember, ____________ eats strategy for lunch!

A) Stock price
B) Culture
C) Location
D) CEO

4. The IBM set of Social Software products provides solutions that are:

A) accessible via desktop, mobile and tablet devices
B) accessible via cloud or on premises deployments
C) open standards based and easily integrated into Microsoft and other vendor software stacks
D) All of the above.

5. What plug-in integrates with Lotus Notes and gives the user the ability to update their status within their inbox?

A) Notes Integrator plug-in
B) Social Media plug-in
C) Media-Share plug-in
D) Status Updates plug-in

Solutions: