EXIN EX0-101 Exam : ITIL Foundation V 3.0 & ITIL Foundation

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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment

A) 1, 2 and 3 only
B) 2, 3 and 4 only
C) 1, 2 and 4 only
D) 1, 3 and 4 only

2. When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found

A) Both of the above
B) 2 only
C) Neither of the above
D) 1 only

3. Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A) Service design
B) Service operation
C) Continual service improvement
D) Service transition

4. Which process is responsible for the availability, confidentiality and integrity of data?

A) Change management
B) Information security management
C) Service catalogue management
D) Service asset and configuration management

5. Which one of the following is the BEST description of a service request?

A) Any request or demand that is entered by a user via a self-help web-based interface
B) Anything that the customer wants and is prepared to pay for
C) A request from a user for information, advice or for a standard change
D) Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting

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