EXIN ITIL Foundation V 3.0 & ITIL Foundation - EX0-101

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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which of the following are the MAIN objectives of incident management?
1.To automatically detect service-affecting events
2.To restore normal service operation as quickly as possible
3.To minimize adverse impacts on business operations

A) 1 and 3 only
B) 2 and 3 only C
C) 1 and 2 only
D) All of the above

2. Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment

A) 1, 2 and 3 only
B) 2, 3 and 4 only
C) 1, 2 and 4 only
D) 1, 3 and 4 only

3. When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found

A) Both of the above
B) 2 only
C) Neither of the above
D) 1 only

4. Which processes are responsible for the regular review of underpinning contracts?

A) Supplier management and availability management
B) Supplier management and service level management
C) Availability management and service level management
D) Supplier management and change management

5. What is the name of the group that should review changes that must be implemented faster than the normal change process?

A) Technical management
B) Urgent change board
C) Emergency change advisory board
D) Urgent change authority

Solutions: