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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What is important to remember when troubleshooting HP notebooks that support Smart AC adapters?

A) The Smart AC adapter output is compatible with any notebook, but output wattage below the recommended level for the notebook can cause limited functionality.
B) The Smart AC adapter output must be at or above the recommended input level of the HP notebook before the HP notebook can start up.
C) The Smart AC adapter output must be at or below the recommended input level of the HP notebook before the HP notebook can start up.
D) The Smart AC adapter output is compatible with any notebook, but output wattage above the recommended level for the notebook can result in excessive internal heat causing fans to run continually.

2. Which critical BIOS functions must you perform when replacing the system board? (Select two.)

A) Access the BIOS to reset the system ID and/or device serial number.
B) Access the BIOS to configure the system board for the correct memory and processor speed for optimal performance.
C) Access the BIOS to configure the version of Windows that the system will use.
D) Update the BIOS to the latest revision or to the revision requested by the customer.
E) Access the BIOS to disable Virtualization Technology (VT) for the initial startup, and then re-enable it.

3. A technician visiting a customer site finds spilled coffee on a malfunctioning HP notebook computer. The notebook has a standard warranty and requires new parts to complete the repair. How does this condition affect the warranty? (Select two)

A) The warranty covers this type of accidental damage protection.
B) This condition voids the standard warranty.
C) The warranty is unaffected if the customer has purchased accidental damage protection.
D) Contamination issues void the warranty only for mouse devices and keyboards.

4. Which statement is true about HP products that carry a global warranty?

A) Products serviced outside the country or region of original purchase are not delayed due to parts availability.
B) Products under warranty must be serviced in the country or region where they are originally purchased, and no warranties are honored outside the country or region of original purchase.
C) Extended warranties are not honored outside the country or region of original purchase.
D) A product warranty may be transferred to another country or region as long as HP or an HP Authorized Service Provider (ASP) offers warranty service for the product model number.

5. How does the Intel Smart Response Technology caching feature of Intel Rapid Storage Technology provide faster access to stored data?

A) It creates a hidden partition on the disk to store cached application data that is defragmented during low drive use.
B) It partitions a configurable segment of the RAM as disk cache.
C) It contains a built-in disk defragmentation utility that runs during low drive use to ensure quick sequential reads.
D) It uses a Solid-State Drive (SSD) or mSATA drive as a disk cache by placing frequently-used blocks of disk data on the SSD or the mSATA drive.

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