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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which statement is true about replacing system boards?

A) You must back up the encryption keys, passwords, and other user credentials before replacing system boards that include the Trusted Platform Module (TPM).
B) Replacing the system board typically includes moving items, such as CPUs, memory modules, heat sinks, fans, and RTC batteries, from the old board to the new board.
C) You must update the BIOS with the correct licensing information when replacing system boards that are tied to individual or group licenses.
D) The system board replacement part includes the processor and the heat sink and must be replaced as a complete unit.

2. Which services does HP handle (rather than the service provider) for WWAN module issues? (Select two)

A) Billing issues
B) Initial hardware setup
C) Network issues
D) Hardware configuration
E) Account settings configuration

3. How should you detach the antenna when servicing wireless networking components?

A) Pull straight on the connector until the cable is loose.
B) Tug lightly on the cable until the cable is loose.
C) Bend the cable up and down until the cable is loose.
D) Twist the cable until the cable is loose.

4. A customer has purchased the HP EliteBook 8560w notebook because he needs to use the biometric features to secure his top secret data. What HP Protect Tools module should the customer use to manage the biometric security on his notebook? Select the correct answer,

A) Credential Manager
B) BIOS configuration
C) Password Manager
D) Embedded Security

5. Which HP resource provides product-rich service information, such as Field Replaceable Unit (FRU) removal and replacement procedures, parts locators, and system diagnostics?

A) HP Services Media Library
B) HP Channel Services Network
C) HP Warranty Lookup
D) HP Technical Support
E) HP Support Center (formerly IT Resource Center)

Solutions: