HP HP2-H65 Exam : Selling HP Personal Systems Services 2018

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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which statement is true about customer challenges relating to productivity?

A) 90% of business leaders define distractions as IT's #1 challenge.
B) Business leaders define productivity as their IT department's number one priority.
C) IT spends most of its time reacting to data breaches.
D) People who work remotely are half as productive as people who work in an office.

2. A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A) protect new hardware with different HP Services
B) extend with Post-Warranty Care Pack
C) extend with a standard or custom service contract
D) propose Accidental Damage Protection

3. What does the HP Partner First Portal allow partners to do? (Select two.)

A) create a quote
B) access business selling tools, training, and other resources such as HP Sales Central
C) check warranty coverage
D) access information about HP hardware & services
E) register and track services

4. What are some of the benefits to customers who take advantage of the Installation Services? (Select two.)

A) provide customers with return packaging in case they decide to exchange products
B) get expert supervision while the IT team installs the new devices to ensure it is done correctly
C) optimize the customer's IT resources with expert deployment
D) get installation training to help the customer stay involved in each step of the process
E) achieve global consistency in the installation and setup of devices

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