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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. Bus driver A, whose personality is to operate very much by the book, always sticks to the exact bus schedule. Bus driver B, who is known to be more of a free spirit, keeps his bus going with the flow, of ten ends up well ahead of schedule, and occasionally overtakes the other shuttles. This leads to regular conflict between the two drivers. Bus driver A decides to report the situation to the HR generalist. What should she do?

A) Prepare a written warning for the bus driver not following the exact bus schedule.
B) Arrange a meeting with both bus drivers to facilitate communication.
C) Collect data on customer satisfaction regarding their shuttle service.
D) Observe both bus drivers by spending time riding on each of the buses.

2. One of the store managers in charge of implementing a number of changes is known to be a "country club manager." What kind of advice can the HR manager give him to be successful?

A) Create a collaborative team environment.
B) Hold employees accountable.
C) Delegate tasks to the team as much as possible.
D) Encourage employees to accomplish goals.

3. The president of a large company is planning to retire soon. The president has been with the company for 40 years, the longest tenure of any employee in the company, and has been president for the last 10 years. In addition to replacing its top leader, the company is also in the midst of conducting strategic planning for the next three years. The HR director has been placed in charge of overseeing the selection and transition process for the new president and has organized a search committee consisting of external board members. The search committee has identified three internal candidates for the position and must move forward with the process of selecting one to be president.
Senior leaders at the company have learned of the upcoming transition and the identity of the candidates. What should the HR director do to ensure the senior leaders stay with the company even if their favored candidate is not selected for the job?

A) Allow all senior leaders to have a vote in the final selection decision.
B) Hold town hall meetings with the new president for senior leaders to express their concerns.
C) Implement a profit-sharing program that applies to all senior leaders.
D) Advise the new president to meet with each senior leader individually.

4. At a regional power company, managers are in charge of assigning training and development opportunities to their employees. These opportunities are sponsored by the company, and employees are entitled to their regular pay while attending training and development sessions. Recently, there has been a growing number of complaints that managers were engaging in favoritism by only assigning these training and development opportunities to their favorite employees. Favoritism violates company policy, which states that all employees must be given equal opportunities. The HR director aims to address this issue.
Upon reviewing employee training records, the HR director finds that some managers disproportionately assign training and development opportunities to female employees over male employees. How should the HR director handle this?

A) Further evaluate the training records to figure out how many managers actually engage in this behavior.
B) Interview managers who engage in this behavior to understand their criteria for assigning training.
C) Remind those managers of the company policy that all employees must be afforded equal opportunities.
D) Check whether this practice has violated any local laws regarding gender discrimination.

5. What could be the biggest advantage of having a remote workforce from a human resource perspective?

A) No commute for remote employees, resulting in fewer emissions for the environment
B) Lower overhead costs-less of the space and equipment required
C) Better overall work-life balance for remote employees, resulting in higher morale and moresuccessful recruitment efforts
D) No need for child care for remote employees

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