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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. Which process should the HR manager use to identify employees' developmental needs and readiness for future roles?

A) Workforce planning
B) Talent reviews
C) Succession planning
D) Performance reviews

2. An HR manager wants to determine if there is a correlation between an employee's score on a pre-hire assessment test and their sales performance as measured by the number of closed sales in the last quarter. What tool can he use?

A) Trend diagram
B) Pareto chart
C) Pie chart
D) Scatter diagram

3. What approach can be used to evaluate HR's performance and alignment with organizational strategy?

A) Human capital return on investment
B) Internal customer satisfaction rate
C) Balanced scorecard
D) Employee retention rate

4. The company decided to change the current employee pay structures to a competitive sales incentives-based pay structure. What would be the best way for the HR manager to communicate the new pay structure to all employees?

A) Conduct face-to-face meetings with associates in each store to address their questions andconcerns in person.
B) Conduct a conference call with store managers to prepare them to answer employeequestions and concerns. Then, send a concise, but comprehensive email to all associates.
C) Send a detailed letter to each associate that explains the changes, including the rationalebehind them. Make sure that the associates have ample time to review the letter.
D) Because the individual store managers know their associates best, put them in charge ofcommunicating the changes to their employees.

5. A technology company hires three new information techn010U prof essionals. To fill the positions, the company incurs both internal and external costs totaling $60,000. The total first-year compensation of the three new hires is S300,000. What is the Recruitment Cost Ratio?

A) 5%
B) 20%
C) 2%
D) 50%

Solutions: