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Salesforce Certified Slack Administrator Sample Questions:

1. Andrew is the Primary Org Owner for his company's Enterprise Grid org, which consists of three workspaces.
Frank, a new member of the IT department, will be responsible for inviting guests and managing one of the three workspaces' settings.
Which role should Andrew give Frank in Slack?

A) Workspace Admin
B) Primary Org Owner
C) Member
D) Multi-channel Guest

2. A 5,000-employee company with multiple international offices is planning to launch Slack to its entire organization. Their goal is to increase collaboration and build a stronger company culture. The CIO is hesitant to allow members to upload custom emoji to Slack, but she doesn't want to burden her Workspace Admin team with requests for custom emoji uploads.
Which solution addresses the CIO's concerns?

A) Prior to launch, pre-load a set of custom emoji voted on by a council of leaders, and do not allow anyone to request custom emoji uploads.
B) Allow all members access to upload custom emoji, but communicate and document the appropriate emoji use and uploads.
C) Do not allow any custom emoji creation to minimize the risk of members uploading inappropriate imagery.
D) Restrict custom emoji uploads to Workspace Owners and Admins, and do not allow anyone to request custom emoji uploads.

3. You're an IT Manager and Slack Workspace Owner leading a team on the Business+ plan.
Your security team requests a governance process for app installations and approvals, including audit tracking and rationale collection.
What is the best approach that uses native functionality to address the security team's request?

A) Create a public channel called #triage-apps. Implement a Workflow Builder workflow with a form that asks end users to submit their app request name and a rationale. App Managers can then review and approve or deny the app from the App Directory.
B) Preapprove the most common tools that workspace members would need, and provide the security team with this list. Restrict apps that are not currently approved for use.
C) Turn on app approval within the Manage Apps dashboard. Limit app approval to Workspace Owners only using Slackbot, and let the security team know when new apps are approved in the #team-security channel.
D) Turn on app approval within the Manage Apps dashboard, and require end users to provide a comment for each installation request in the App Directory. Add the members of your team to the list of App Managers, and send all approval requests to a public #plz-apps channel.

4. You're planning a surprise milestone birthday party for your Team Leader virtually.
Currently, the planning committee consists of two direct team members, with plans to invite cross-functional friends.
What should you do to facilitate the conversation?
(Select the best answer.)

A) Create a thread for planning in your existing team channel and @mention the team members on the planning committee.
B) Create a new private channel for planning the birthday party, and add the planning committee as well as the cross-functional friends.
C) Create a group direct message (group DM) with the two members of your team since they are the only ones involved in the planning process.
D) Create a new public channel for planning the birthday party, and add the planning committee as well as the cross-functional friends.

5. You're a Workspace Admin for your organization's Slack instance. A new member in your workspace posts a question about a specific project in a #general channel and tags all project members.
What should you ask the member to do?
(Select the best answer.)

A) Delete the message, and direct the member to the help channel.
B) Post the question in a channel related to the project.
C) Start a group direct message (DM) with project team members who may know the answer to the member's question.
D) Start a direct message (DM) to the project team members individually to see if they know the answer.

Solutions: