Avaya Workforce Engagement Support Certified - 33160X

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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)

A) It can improve processes.
B) It can optimize the workforce.
C) It can enrich interactions.
D) It can provide expert agent selection distribution.
E) It can generate real time reports.

2. Happens when the framework installation fails?

A) The installer Will stop and quit from the tool. Once the issue is resolved, the installer Will restart from the beginning of the installation.
B) All installation errors Will appear on the alarms page of Element Manager
C) Errors Will appear in black text in the SR tool.
D) The installer Will stop but does not quit from the tool. Failed components are tracked to the installer's log file.

3. In an Avaya Contact Recorder Advenced (ACRA) solution, what are the three VoIP delivery recording types?
(Choose three)

A) VoIP Gateway Recording
B) SIPREC
C) Station-Side (Interception)
D) DMCC
E) DMS

4. When setting up voice recording,whichstatement describes the purpose of member groups?

A) It creates groups of extensions for management purposes and defines the type of recording for your particularenvironment
B) It maps employees to extensions and data sources
C) It specifies the actual extensions in use in your system, and associates them with the data source
D) It enables the translation of recorded events from third-Paty systems

5. A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?

A) Set up the server, Including VM settings, NICs and disks
B) Verify the server using the SR validation
C) Install WFO software and any required hotfixes
D) Configure the recorder server roles

Solutions: