Salesforce Communications Cloud Accredited Professional - AP-203

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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A) What will be the overall cost for migration?
B) What tools and databases will be used to perform the migration
C) Who will be the main point of contact for migration
D) What data and from which system will be migrated
E) What is the quality, structure and frequency of the data migration?

2. ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A) Adjustment using Context rules
B) Discounts.
C) Promotions
D) Customizations using CPQ Hooks

3. Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A) Use call out to fully automate the flow so that no manual steps are required
B) Use data raptor to assist with integration and introduce several manual task into the flow.
C) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
D) Use the integration procedure to manage the various task that technician need to undertake

4. ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A) Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
B) Keep the number of attribute on the product low, avoid big picklist and direct assignments.
C) Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
D) Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules

5. ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

A) Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
B) Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
C) Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management
D) Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration

Solutions: