EXIN ITIL 4 Foundation - ITILFNDv4

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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

Which term relates to service levels aligned with the needs of service consumers?

A. Utility
B. Service management
C. Cost
D. Warranty

Question 2

What is a service?

A. A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
B. A tangible or intangible deliverable of an activity
C. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings
D. A possible event that could cause harm or loss, or make it more difficult to achieve objectives

Question 3

Which term is used to define "any component that needs to be managed in order to deliver an IT service"?

A. A change
B. A configuration item
C. An IT asset
D. An event

Question 4

In service relationships, what is a benefit of identifying consumer roles?

A. It removes constraints from the customer
B. It enables effective stakeholder management
C. It enables a common definition of value
D. It provides shared service expectations

Question 5

Which is a description of service provision?

A. A formal description of one or more services, designed to address the needs of a service consumer
B. Cooperation between two organizations to ensure that a service delivers value
C. A way to help create value by facilitating outcomes that service consumers need
D. Activities that an organization performs to deliver services

Solutions: