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Apple OS X Support Essentials 10.8 Sample Questions:

1. How do you reset the printing system in OS X Mountain Lion?

A) Navigate to /Library/Printers/ in the Finder, select all items, and move them to the Trash.
B) Open the Print & Scan pane of System Preferences, and delete all of the printers in the Printers list.
C) Open Printer Setup Utility and choose Reset Printing System from the Printer Setup Utility menu.
D) Open the Print & Scan preferences, Control-click in the Printers list, and choose Reset printing system from the shortcut menu.

2. What is a valid reason to start up a Mac in verbose mode?

A) To present a command-line login
B) To display the firmware password
C) To view the startup process details
D) To display hints for the recovery key for a FileVault 2 volume

3. What is the role of the launchd process in the startup of an OS X Mountain Lion computer?

A) The init process starts launchd, then launchd starts the items stored in the StartupItems folder.
B) launchd starts the init process, then init starts all the other processes involved in startup.
C) The kernel starts launchd, then launchd starts all the other processes involved in startup.
D) The init process starts launchd, then launchd starts the scripts stored in /etc/chron/.

4. Using the Parental Controls preferences, which restriction can you impose on an account?

A) Restrict the account to a defined amount of disk space for the home folder.
B) Restrict the account to a defined set of the services available from the Sharing pane of System Preferences.
C) Restrict the account to downloading only specified file types, such as text or audio files, from the Internet.
D) Restrict the account to sending emails only to defined email addresses.

5. Your Mac is started up from its OS X Recovery partition. You need to repair the hard disk. Which procedure will let you perform the repair?

A) In the OS X Utilities window, click Select Volume, click Continue, select the hard disk, and click Verify & Repair.
B) Quit the Recovery app, then open Disk Utility from the /Applications/Utilities/ folder on the OS X Recovery partition, select the hard disk, and click Repair Disk.
C) Quit the Recovery app, then open Disk Utility from the /Applications/Utilities/ folder on the Macintosh HD partition, select the hard disk, and click Repair Disk.
D) Select Disk Utility in the OS X Utilities window, click Continue, select the hard disk, and click Repair Disk.

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