Salesforce Certified Business Analyst - BA-201

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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.
Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?

A) Senior leadership, IT leadership, and middle management
B) Executive sponsors, IT leadership, and end users
C) Business leaders, middle management, and end users

2. Northern Trail Outfitters is implementing Marketing Cloud. Stakeholders are having a difficult time conceptualizing how Marketing Cloud uses insights to create journeys. The Business analyst (BA) has been asked to show stakeholders how it works so the implementation project can move forward. Timelines are two tight to present a demo, and approval from stakeholders is needed soon in order to keep the project on track.
What should the BA do to help stakeholders visualize how it will work?

A) Create a UPN (Universal Process Notation) diagram.
B) Build a capability model.
C) Schedule a storyboarding session.

3. Cloud Kicks (CK) plans to establish a Center of Excellence (CoE).
How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?

A) CK will get insights to current business processes.
B) CK will be better able to prioritize across teams and streamline processes.
C) CK will develop a process to gather feedback from end users regularly.

4. Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?

A) Ensure the workshop schedule consider tome zone and language differences.
B) Describe work with other companies that has solved similar problem.
C) Reiterate the project objectives and the KPIs that will be tracked.

5. After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed.
What is a possible reason why the test cases failed?

A) Missing test script details
B) Missing test org access details
C) Missing test result details

Solutions: