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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Universal Containers (UC) recently implemented new Sales Cloud solutions. UC stakeholders believe that user adoption is best measured by the login rate.
Which additional key metric should the consultant recommend?

A) Events synchronized in the last 30 days
B) Opportunities created in the last 30 days
C) Cases closed in the last 30 days

2. Northern Trail Outfitters launched Salesforce for its EMEA subsidiary 3 months ago and wants to gain insight into usage.
Which option should a consultant recommend to meet this requirement?

A) Install the Salesforce Adoption Dashboard from AppExchange.
B) Create and subscribe to a custom report of active users by role.
C) Analyze the Setup Audit Trail to determine the number of logins per day.

3. Each product engineer at Cloud Kicks supports a specific product line. There are five product lines. While sales reps sell all of the company's product lines, sales management wants the appropriate product engineer to be able to automatically view any new Opportunity for their particular product line with Read-Only rights.
What should the consultant do to meet the requirement?

A) Enable Default Opportunity Teams for the Opportunity.
B) Create criteria-based opportunity sharing rules for each product line.
C) Enable Default Account Teams for each product line.

4. Cloud Kicks (CK) has acquired a competitor that also uses Sales Cloud. They have many of the same customers and prospects. The CEO of CK wants the consultant to work with senior managers to document use cases and determine a project plan for everyone who will be on the CK org.
Which action should the consultant recommend?

A) Export the data from the competitor's system and merge it into Ck's org.
B) Hold a kickoff meeting with the CK stakeholders.
C) Conduct discovery sessions and document existing business practices for each company.

5. The Cloud Kicks pipeline and forecasting reports are inaccurate because sales reps are creating opportunities after they are already closed won. Sales management wants visibility into how often the sales reps are creating these types of opportunities.
Which solution should the consultant recommend?

A) Configure a report that displays opportunities that have an earlier closed date then created date.
B) Run the Opportunity Pipeline standard report to view the upcoming opportunities by stage.
C) Implement automation to update the opportunity to the first stage in the sales process.

Solutions: