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Salesforce Marketing-Cloud-Advanced-Cross-Channel Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Mobile (SMS
- Push): This section evaluates expertise in MobileConnect, MobilePush, and GroupConnect, along with integration options like WhatsApp. Mastering mobile configuration and Mobile Studio functionalities will demonstrate cross-channel communication proficiency of Salesforce Marketing Cloud Practitioners.
|
| Topic 2 | - Triggers: This area covers SOAP
- REST API capabilities. Proficiency here reflects the ability of Salesforce Marketing Cloud Practitioners to integrate triggers that enable automated, dynamic interactions for seamless customer experiences.
|
| Topic 3 | - Interaction Studio: Mastering Interaction Studio capabilities ensures expertise in real-time personalization and customer interaction strategies, aligning marketing efforts with customer needs across all touchpoints.
|
| Topic 4 | - Social Studio: Social Studio functionality, configuration, and social customer service strategies are covered here. Demonstrating competence in managing social engagements will validate a practitioner’s ability to support robust cross-channel strategies.
|
| Topic 5 | - Ad Studio: Ad Studio capabilities, such as audience targeting and integration with advertising platforms, are critical here. Salesforce Marketing Cloud Practitioners showcase the ability to align paid media efforts with Salesforce Marketing Cloud for optimized campaigns.
|
Reference: https://trailheadacademy.salesforce.com/certificate/exam-mc-advanced-cross-channel-ap---AP-214
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