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SAP C_TCRM20_60 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: CRM Overview & Architecture | 20% | - Navigation & User Interface
- Organizational Structure
- SAP CRM Solution Architecture
|
| Topic 2: Basic Configuration & Customizing | 10% | - Basic Customizing Settings
- User Interface Configuration
- Determination Procedures
|
| Topic 3: Master Data | 15% | - Business Partner
- Condition & Pricing Data
- Product Master
|
| Topic 4: CRM Business Scenarios | 15% | - Interaction Center
- Marketing Management
- CRM Analytics & Reporting
|
| Topic 5: CRM Business Transactions | 25% | - Activity Management
- Sales Transactions
- Service Transactions
|
| Topic 6: CRM Middleware & Integration | 15% | - BDoc & Error Handling
- Data Exchange & Initial Load
- Middleware Architecture
|