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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration and Extensibility | 25% | - Extensibility options and best practices - SAP Business Technology Platform (BTP) integration - Data flow and system connectivity - SAP Integration Suite |
| Topic 2: Customer Data and Governance | 15% | - Compliance and data privacy - Data analytics and insights - Customer data management and identity |
| Topic 3: Solution Architecture Fundamentals | 15% | - Customer Experience strategy and design - Architecture principles and methodologies |
| Topic 4: Intelligent Enterprise and Innovation | 10% | - Emerging technologies and roadmap - AI and automation in CX solutions |
| Topic 5: SAP Customer Experience Portfolio Overview | 20% | - SAP Marketing Cloud / Emarsys - SAP Service Cloud - SAP Customer Data Cloud - SAP Sales Cloud - SAP Commerce Cloud |
| Topic 6: Project Delivery and Implementation | 15% | - Performance and scalability - Solution deployment and operations - Implementation lifecycle and planning |
Question 1
Which of the following can you use to explore released APIs?
A. SAP Business Accelerator Hub
B. SAP Application Interface Framework
C. SAP Integration Suite
Question 2
Which automation program types are available in SAP Emarsys Customer Engagement? Note: There are 3 correct answers to this question.
A. Contact
B. Interactions
C. Automation Center
D. Channel Updates
E. Tactics
Question 3
Which of the following objects are typically exchanged with the SAP back end in an SAP Sales Cloud integrated scenario?
Note: There are 3 correct answers to this question.
A. Product (material) master data
B. Customer master data
C. Marketing campaigns
D. Stock movements
E. Sales/services transactions
Question 4
You want to adapt reports in SAP Sales Cloud using standard functionality.
What options are available to you?
Note: There are 3 correct answers to this question.
A. Design an SAP HANA view.
B. Create a custom key figure.
C. Design a report view.
D. Run real-time queries to external databases.
E. Create a data source.
Question 5
In SAP Customer Data Platform, what are the two main options for passing the purpose of processing incoming customer data, and how are they fundamentally different?
Note: There are 2 correct answers to this question.
A. Dynamic: The processing purpose is part of the incoming event's data model sent from the source application and mapped to the data privacy processing purpose section.
B. Static: The processing purpose is an implicit and predefined legal reason and is inferred from the event type whenever ingested.
C. Manual: The processing purpose is manually added to the customer profile by an administrator.
D. Predictive: The processing purpose is guessed, based on historical data patterns and inferred from past events.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B,C,E | Question 3 Answer: A,B,E | Question 4 Answer: B,C,E | Question 5 Answer: A,B |
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