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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are the three generic server types for Avaya IP Office Support Services (IPOSS)? (Select three.)

A) Medium Linux servers, DL120G and R210
B) IP500v1 Chassis
C) Large Linux server. DL360G and R620
D) IP500v2 Chassis

2. Which are three pitch elements that can be included to start the discussion of how Avaya can help the prospect close more deals, support existing customers better and at a lower cost, or a combination of both? (Select three.)

A) Highlight the improvements in customer experience, cost to service, and revenue the business can realize by implementing additional contact channels, like web chat, for their end customers
B) Research the business to see if the prospect has a text chat or other means for contact on their website
C) Ask if the customer has a marketing manager
D) Use facts and statistics from customer surveys to generate interest

3. Which are four business attributes where you should propose Avaya IP Office Contact Center to a business? (Select four.)

A) The business requires G14 language support
B) The business makes IT driven decisions
C) The business is social media aware, but not involved in interactions
D) The business is focused primarily on support
E) The business is voice-centric with multichannel

4. HOTSPOT
Match each product to its capability. (For each capability on the left select the corresponding product from the drop-down list.)

5. Scenario:
Avaya is bidding for a telecommunications project with the Government of India ("GOP) through one of its Partners. The GOI official who is in charge of the tender requests that the Partner arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process which authorizes the concerned department to undertake a capability study of all the bidders. The Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a demo of our core offerings. At the end of the demo, Partner and Avaya serve refreshments i.e. tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?

A) No, because by hosting government officials, both the Partner and Avaya attempted to influence the government to secure a favorable response bid response.
B) Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to a legitimate government process (of reviewing bidder capabilities).

Solutions: