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Salesforce Certified Slack Consultant Sample Questions:

1. Betalog Corp is planning a grid launch with three workspaces. They would like a default announcement channel for all members in the grid.
What guidance can you provide Betalog's Slack admins to meet their requirement?

A) Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.In the workspace settings, make it a default channel.
B) In org settings, create a channel and make it a default channel. Add all three workspaces to the channel.
C) In org settings, create a channel and make it a default org-wide channel. Add the channel to the other two workspaces.
D) Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.
In org settings, make it a default channel.

2. Your client asks you to provide guidance on best practices when rolling out apps on Enterprise Grid.
Which two best practices would you recommend to complete before launch?

A) Enable employees on how to use and request apps.
B) Perform a one-time audit of existing apps and processes.
C) Install and pre-approve a list of apps.
D) Track usage of apps and document the business owner for each app.
E) Establish an app approval process.

3. You are helping your client plan a grid migration, and they ask you what will happen to the URL of the existing workspace after the migration is complete.
What should you tell them about the existing workspace URL?

A) It will remain the same but stops working.
B) It will automatically be updated with a randomly generated new URL.
C) It will remain the same and take users back to the original workspace outside the grid org.
D) It will remain the same and take users to the workspace within the grid org.

4. You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?

A) The Slack Consultant will be the primary point of contact post-project completion.
B) The Slack Consultant provides subject matter expertise during the project implementation.
C) The Slack Consultant will provide guidance for evaluating and purchasing add-ons for your grid.
D) The Slack Consultant will be there to respond to end-user tickets related to Slack launch.

5. You are preparing your client for a migration of two workspaces into a grid. In the pre-migration report, a single user is flagged under the "Duplicated and Illegal Usernames" section of the report. This user has the same username on both of the migrating workspaces, but different email addresses.
What is the recommended way to resolve this issue?

A) Update both user emails to match the email used for SSO.
B) Make this user a multi-channel guest.
C) Change one of the usernames so they are not duplicated.
D) Deactivate one of the accounts to remove the conflict.

Solutions: