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HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
B) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
C) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
D) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received

2. An SMB customer with an overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles with different technical requirements. Management is concerned about downtime involved with this refresh.
How would HP Set Up Services help this customer?

A) By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
B) By offering 1 TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
C) By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door,regardless of work location
D) By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications

3. Name two specific pain points a customer might have that HP Fix Services can help address. (Select two.)

A) Employees are less productive due to maintenance issues.
B) Changing trends have had a negative impact on business performance.
C) Customer is not set up for remote working
D) Customer is facing increased cyberthreats.
E) Customer needs to focus on CapEx rather than OpEx.

Solutions: